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Support

Need Help? If you have a technical question, having a problem with one of our systems or just need a hand setting something up then please give us a call. You can find our contact details on the contact page. However, we have provided settings, details and instructions on how to use some of our system below.

Email Settings

The following settings are required when creating a new mail account in your email client (Apple Mail, Thunderbird, Outlook Express, etc). If using a Mac we recommend using the default Mail app, otherwise Mozilla Thunderbird is a good choice of email client.

Incoming Mail Server

  • Host: mail.async.co.nz
  • Account type: IMAP
  • Secure connection (SSL): yes
  • Port: 993
  • Username: your full email address
  • Password: as provided
  • Root folder path: INBOX

Outgoing Mail Server

  • Host: mail.async.co.nz
  • Secure connection (SSL): yes (STARTTLS)
  • Port: 587 (see note below about ISP port blocking)
  • Requires authentication: yes
  • Username: your full email address
  • Password: the same one used for your incoming mail

ISP blocking outgoing mail?

Some ISPs are blocking outgoing SMTP connections to servers outside of their network (ie, when you try and send an email through the mail.async.co.nz server). In this case you will most likely need to use port 587 for the outgoing mail server instead of the default port 25. If that still doesn't work you may need to use their outgoing mail server when you are using their internet connection. See their website for the necessary settings to configure your outgoing mail server

Outlook

If you are using Outlook as your mail client then you will have to set the "Root folder path" to INBOX.